Privacy Policy
Effective Date - September 1st, 2025
At Upstate Wellness & Recovery, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
Information We Collect
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Personal Information - Name, email address, phone number, and any other information you voluntarily provide through our contact forms, appointment requests, or during service delivery.
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Health Information - As a healthcare provider, we may collect health-related information necessary to provide services, subject to HIPAA regulations.
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Website Usage Data - Non-personally identifiable information, such as browser type, pages visited, and time spent on our site, is collected to improve user experience.
How We Use Your Information
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To provide and manage the services you request
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To communicate with you regarding appointments, services, or updates
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To maintain compliance with applicable legal and ethical requirements
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To improve our website and services
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information:
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With service providers who assist in operating our business (i.e., billing services) under confidentiality agreements
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When required by law, regulation, or court order
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To protect the safety and security of our clients, staff, and others
Your Choices
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Request access to, corrections, or deletion of your personal information
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Opt out of receiving non-essential communications
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Request restrictions on how we use your health information (subject to legal requirements)
Security
We implement reasonable physical, administrative, and technical safeguards to protect your personal and health information.
Changes to This Policy
We may periodically update this Privacy Policy. Any updates will be posted on our website with the new effective date.
Contact Us
If you have any questions about this Privacy Policy or your information, please contact us at: